Frequently Asked Questions
Everything you need to know about shopping with RATIONALE.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our Returns Portal to initiate a claim and receive a prepaid shipping label.
Do you offer international shipping?
Yes, RATIONALE ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
How do I know if a product is in stock?
Inventory levels are updated in real-time on our product pages. If an item is out of stock, you can sign up for 'Back in Stock' notifications to be alerted via email when it returns.
Is my personal information secure?
Absolutely. RATIONALE uses industry-standard SSL encryption to protect your data. We never store your full credit card information and comply with all global privacy regulations.